Refund Policy

Our Commitment

At Wolense (operated by Paystrat LLC), we stand behind the quality and value of our algorithmic influence analysis. Our 100% Clarity Guarantee ensures you receive actionable insights that reveal patterns you didn't already know.

Contact Information:

• Company: Paystrat LLC (operating as Wolense)

• Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

• Email: refunds@wolense.com

• Website: wolense.com

100% Clarity Guarantee

For One-Time Analysis Purchases

Our Promise: If your Wolense report doesn't reveal influence patterns you didn't already know, we'll refund your full purchase price—no questions asked.

Eligibility Requirements:

• Valid for one-time analysis purchases ($79)

• Refund request must be submitted within 30 days of report delivery

• Report must have been accessed and reviewed

• Account must be in good standing (no Terms of Service violations)

What Qualifies for a Refund:

• Report findings aligned with patterns you had already identified

• Analysis didn't reveal new creators, themes, or influence pathways

• Insights didn't add value beyond your existing observations

• Report quality didn't meet your reasonable expectations

What Does NOT Qualify:

• You disagree with our recommendations (the guarantee covers pattern detection, not advice)

• You're uncomfortable with what the report revealed (discovering concerning patterns is the service working as intended)

• You provided incomplete or outdated data that affected analysis quality

• Your account violated our Terms of Service

• More than 30 days have passed since report delivery

How to Request a Refund

Step 1: Email refunds@wolense.com within 30 days of receiving your report

Step 2: Include the following information:

• Subject line: "100% Clarity Guarantee Refund Request"

• Your full name and email address associated with your account

• Order number or purchase date

• Brief explanation (optional—we truly mean "no questions asked")

Step 3: We will process your request

• Confirmation email sent within 24 hours

• Refund processed within 5-7 business days

• Funds returned to your original payment method

No hassle. No judgment. No lengthy forms.

Subscription Refund Policy

Monthly Subscriptions

Awareness Subscription ($49/month):

• Cancel anytime—no cancellation fees

• Cancellation takes effect at the end of your current billing cycle

• No refunds for partial months or unused portions of the billing cycle

• If you've received a quarterly report during the current billing period, that period is non-refundable

Guardian Subscription ($299/month):

• Cancel anytime—no cancellation fees

• Cancellation takes effect at the end of your current billing cycle

• No refunds for partial months or unused portions of the billing cycle

• If you've received monthly reports during the current billing period, that period is non-refundable

Cancellation Process

To cancel your subscription:

Option 1 (Email): Email support@wolense.com with subject "Cancel Subscription"

Option 2 (Account Settings): Log in to your account → Settings → Subscription → Cancel Subscription

What Happens When You Cancel:

• You'll receive a confirmation email immediately

• Access to subscription benefits continues until the end of your current billing period

• No future charges will be made

• Previous reports remain accessible in your account

• You can resubscribe at any time

Example: If you subscribe on January 15 and cancel on February 10:

• You're charged on January 15 ($49 or $299)

• Cancellation takes effect February 15

• You have access to your subscription benefits until February 15

• No refund for the period between February 10-15

Exceptional Circumstances

Prorated Refunds

We may offer prorated refunds in exceptional circumstances, evaluated on a case-by-case basis:

Service Interruptions:

• If Wolense experiences extended downtime preventing report delivery

• If technical issues prevent you from accessing your report for an extended period

• Refund amount based on duration of service interruption

Billing Errors:

• Duplicate charges

• Incorrect subscription plan charges

• Unauthorized charges

Medical or Family Emergencies:

• While subscriptions are non-refundable under normal circumstances, we understand life happens

• Contact support@wolense.com to discuss your situation

• We'll work with you to find a fair solution (pause subscription, prorated refund, etc.)

Fraudulent Purchases

If we detect fraudulent activity:

• Refunds will not be issued

• Account will be immediately terminated

• We reserve the right to pursue legal action

• We may report to relevant authorities

Processing Time and Methods

Refund Timeline

One-Time Purchase Refunds:

• Request acknowledgment: Within 24 hours

• Review and approval: 1-2 business days

• Processing to your payment method: 5-7 business days

• Appearance in your account: Depends on your bank/card issuer (typically 3-5 additional days)

Billing Error Refunds:

• Processed immediately upon verification

• Typically reflected in your account within 5-7 business days

Refund Methods

Refunds are issued to the original payment method used for purchase:

• Credit/debit card: Refunded to the card used

• PayPal: Refunded to your PayPal account

• Other payment methods: Refunded to the source account

We cannot issue refunds:

• To a different payment method than the original

• In cash or check

• To a third party (refunds go to the purchaser only)

If the original payment method is no longer valid (expired card, closed account):

• Contact refunds@wolense.com

• We'll work with you to arrange an alternative refund method

• Additional verification may be required

Refund Exclusions

You Are NOT Eligible for a Refund If:

Terms of Service Violations:

• You violated our Terms of Service or Acceptable Use Policy

• You submitted fraudulent information

• You used the service for prohibited purposes (harassment, unauthorized surveillance, etc.)

Data Quality Issues You Caused:

• You provided incomplete, corrupted, or altered data exports

• Data was more than 60 days old at time of submission

• You failed to follow data export instructions provided

Beyond Refund Window:

• More than 30 days have passed since report delivery (one-time purchases)

• Subscription cancellation doesn't qualify for retroactive refunds

Subscription Services Already Delivered:

• You've received reports during the current billing cycle

• Services were fully rendered before cancellation request

Disputes and Chargebacks

Contact Us First

Before initiating a chargeback with your credit card company:

• Contact refunds@wolense.com to resolve the issue

• Most disputes can be resolved quickly through direct communication

• Chargebacks may result in service fees, account termination, and legal action

Chargeback Policy

If you initiate a chargeback instead of contacting us:

• Your account will be immediately suspended pending investigation

• We will provide evidence of service delivery to your card issuer

• If the chargeback is found to be fraudulent, we reserve the right to:

  • Permanently ban your account

  • Pursue legal action for the disputed amount plus fees

  • Report fraudulent activity to relevant authorities

Legitimate reasons to initiate a chargeback without contacting us first:

• Unauthorized charges on your card (potential fraud)

• You've attempted to contact us but received no response within 10 business days

Changes to This Policy

We may update this Refund Policy from time to time to reflect:

• Changes to our subscription plans or pricing

• New refund scenarios based on user feedback

• Legal or regulatory requirements

Notice of Changes:

• Updated policy will be posted on this page with a new "Last Updated" date

• Material changes will be communicated via email

• Continued use of Wolense after changes constitutes acceptance

Contact Us

For refund requests or questions:

Email: refunds@wolense.com

• Subject: "Refund Request" or "Refund Question"

• Include your account email and order details

Mail: Paystrat LLC (Wolense) Attn: Refunds Department 30 N Gould St Ste R Sheridan, WY 82801 USA

Response Time:

• Refund requests: Acknowledged within 24 hours

• Questions: Answered within 2-3 business days

Summary

One-Time Purchases: ✓ 100% Clarity Guarantee—full refund if report doesn't reveal new patterns ✓ 30-day refund window ✓ No questions asked

Subscriptions: ✓ Cancel anytime, no fees ✓ No refunds for partial billing periods ✓ Access continues until end of billing cycle

Our Promise: We stand behind our service. If Wolense doesn't deliver the clarity we promise, we'll make it right.

Paystrat LLC, operating as Wolense Last Updated: January 10, 2026